Hotel Policies

RESERVATION POLICY
• We hold the right to change any errors or ommissions on any reservation.
• Reservations are not confirmed until they are processed and you have received a confirmation email from our frontdesk.
• Please note all rates, where ever seen, are based on availability and are subject to change without notice.

CANCELLATION POLICY
• 7 days or more prior to arrival: 5% of total charge is deducted from the refund.
• 6-1 Day(s) prior to arrival: Charge for first night's accommodation.
• Same Day or No show: No money is refunded.

GENERAL POLICIES
• Check in is 3:00 PM Belize time. Early check in can be requested and granted as rooms become available. Check out is 11:00 AM Belize time.
• Children under the age of 12 sleep free in the same room as their parents or guardians.
• We are a 100% smoke free hotel; a cleaning fine will be applied for smoking in the rooms. We do allow smoking on the balcony and rooftop terrace.
• We want to be your vacation destination always. If there is anything we can do to make your stay better, don't hesitate to let us know and we will do our best to accommodate!